Everyone can relate to being put on hold for a long period while trying to contact customer support. It is the last thing you want because you’re just looking for a solution and you’ve had to wait for 10 to 20 minutes before you’re even connected to a support agent. 

With Xfinity, that is no longer the case!

Available in 40+ states with 20 million hotspots all over the country, Xfinity is a service provider that is hard to beat! Not only that but they have extensive internet and TV plans for everyone (students, new and loyal customers, veterans, and others) with many customization options. They include a lot of affordable plans, without any compromise on quality, and in short, promise fast and reliable internet for all. 

Why Xfinity is the Best

Of course, with a platform this huge, it is imperative that Xfinity’s customer support team is also able to give back to its customers properly. An organization that understands the value of good customer relations will earn the retention of its customers over time and Xfinity seems to understand this kernel of truth quite well. 

That is why Xfinity’s customer support team is not just responsive and cooperative, but it’s also available 24/7, throughout the whole year. You no longer have to wait till the weekday to hope for a response – Xfinity’s team will respond even on Saturdays and Sundays! 

From very minimal to no waiting time, an Xfinity customer online is connected with a customer service representative, who’ll be available to answer not just queries but also, inform them on which deals would be the best fit for them, according to their area. 

Since Xfinity’s prices vary from region to region, it’s important to double-check their website or just ask a customer support representative for their insight. 

Multiple Channels

Xfinity has various channels through which customers can reach out to them – from text, call, and live chat, to even emails and social media. 

This way, it’s more about providing customers with options, based on their preferences, while also expanding Xfinity’s market reach via these different platforms. It’s direct and more engaging to have alternatives for people to reach out at any time, from anywhere. 

Whether it’s questions about different internet speeds available in your location or what TV channels are available with your particular TV plan, Xfinity’s experts can help you and even take your order via these channels. 

Things to Remember 

While it’s good to always have the option to reach out, there are some things that you need to keep in mind before hitting that call button.

If you’re already an existing customer, a customer service representative might ask you for 2 things, depending on the nature of your query. They most likely will ask you for your Xfinity account number, so be sure to have that close by. If you’re unsure about where you can locate this, this should be present on your online billing statement. 

The other thing that they might ask you is the phone number that you’ve registered with on your Xfinity account. They ask for this information in case they ever need to give you a callback. 

We recommend having these things available at hand, for a smoother exchange. 

The All-Round App

The Xfinity app is free to use and download on any smart device and with 10+ million downloads, it remains an easy option for customers to receive help with just a few clicks. 

You are one or two taps away from getting in touch with a representative directly and can even enjoy other perks. The Xfinity app includes parental controls that can help you to block inappropriate content for younger kids, while also helping you to troubleshoot other issues via the app. It’s user-friendly and gives you absolute control to optimize your network. 

Since it’s free, we recommend downloading it for easy access to your Xfinity portals, while also having another medium open to reach out to a customer service representative. 

Check the FAQs 

Xfinity has a FAQ section on its website, based on the most common questions put forward by customers so it’s worth giving that a once-over in case your query’s already answered in this section. This gives you an instant response instead of inquiring from a representative. 

By exploring this section, you’re able to get answers to questions that you hadn’t even considered asking. The page is also available in 2 different languages; English and Spanish so now customers can choose which language to view the information in. 

It is very much possible that your query isn’t available in the FAQs and in that case, we encourage you to reach out to Xfinity. 

If you’re looking to call for more details and information, the golden number is 844-207-8721!